Terms & Conditions

PRODUCT CHARACTERISTICS

THE CHARACTERISTICS OF THE PRODUCTS AVAILABLE FOR SALE ON THE ALMADESAL.COM WEBSITE ARE DESCRIBED ON THE PRODUCT’S PAGE. SOME MODELS ARE AVAILABLE IN DIFFERENT COLORS; IT IS IMPORTANT TO NOTE THAT THE COLOR THAT APPEARS ON A SCREEN MAY VARY FROM THE PRODUCT’S REAL COLOR.

MANY OF OUR PRODUCTS ARE MANUFACTURED THROUGH ARTISANAL METHODS. VARIATIONS OF COLOR AND DESIGN MAY EXIST IN HANDMADE PIECES.

PRODUCT AVAILABILITY

PRODUCTS THAT ARE ON SALE ON THE SITE ALMADESAL.COM , ARE AVAILABLE FOR SALE AS LONG AS THE PRODUCT HAS THE OPTION TO BE PURCHASED. MOST OF OUR PIECES WILL BE READY TO SHIP AFTER AN ORDER IS PROCESSED. HOWEVER, SOME OTHERS, ARE MADE TO ORDER DUE TO THE ELABORATE PROCESS OF PRODUCTION THEY ENTAIL. FOR THOSE ORDERS, PLEASE ALLOW AN ADDITIONAL 7 TO 15 DAYS FOR PRODUCT TO BE READY.

IF THERE IS A CHANGE IN AVAILABILITY AFTER THE CUSTOMER MAKES A PURCHASE, THE CUSTOMER WILL BE REFUNDEN THE TOTAL AMOUNT WITHIN 30 DAYS.

PRICES AND RESALE PROHIBITION

PRICES ON THIS PAGE ARE IN MEXICAN PESOS. PRICES ON THE MEXICAN STORE INCLUDE VALUE ADDED TAX (IVA); PRICES IN THE INTERNATIONAL STORE DO NOT INCLUDE APPLICABLE IMPORT TAXES. ALMA DE SAL RESERVES THE RIGHT TO CHANGE THE PRICES DISPLAYED ON THIS SITE AT ANY TIME AND WITHOUT THE OBLIGATION TO GIVE NOTICE TO USERS.

 

CLIENTS MAY NOT PURCHASE ANY PRODUCTS ON THE ALMADESAL.COM WITH THE INTENT OF RESALE BY THEMSELVES OR ANY OTHERS.

 

ALMA DE SAL RESERVES THE RIGHT TO ACCEPT OR DECLINE A PURCHASE ORDER EVEN AFTER RECEIVING THE CORRESPONDING PURCHASE ORDER. IF AN ORDER IS DECLINED AFTER PAYMENT IS RECEIVED BY ALMA DE SAL, THE CLIENT WILL BE REIMBURSED FOR THE FULL AMOUNT OF THE PURCHASE.

FORMS OF PAYMENT

THE ALMADESAL.COM WEBSITE ACCEPTS THE FOLLOWING FORMS OF PAYMENT: AMERICAN EXPRESS®, MASTERCARD®, VISA®, PAYPAL® AND OXXO DEPOSIT.

ORDER CANCELLATION

OUR CLIENTS CAN CANCEL OR MODIFY THEIR ORDERS ONLY IF THE SHIPMENT HAS NOT BEEN MADE BY CONTACTING

INFO@ALMADESAL.COM

 

RECEPTION OF PRODUCTS

IF A CLIENT RECEIVES AN ORDER FROM THE SITE ALMADESAL.COM SITE IN BAD CONDITIONS, THE CLIENT CAN MAKE A CLIAM BY CONTACTING INFO@ALMADESAL.COM WITHIN THE FIRST 48 HOURS OF RECEIVING AN ORDER. TO MAKE THIS CLAIM, THE CUSTOMER HAS TO SEND ALMA DE SAL DETAILED INFORMATION ON THE CONDITIONS IN WHICH THE PRODUCT WAS RECEIVED AS WELL AS THE CONDITIONS OF THE PACKAGING IN WHICH IT WAS RECEIVED. ALMA DE SAL WILL INVESTIGATE THE ISSUE THROUGH OUR LOGISTICS SUPPLIER AND WILL DETERMINE AN

APPROPRIATE COURSE OF ACTION.

SHIPPING INFO AND COSTS

ALMA DE SAL USES AN EXTERNAL SERVICE FOR ALL DOMESTIC AND INTERNATIONAL SHIPPING. COST OF SHIPPING, AS WELL AS APPLICABLE TAXES, WILL BE CALCULATED BEFORE FINAL PAYMENT. IMPORT TAX CALCULATIONS ARE BASED ON THE TYPYCAL RATE CHARGED BY EACH COUNTRY FOR TEXTILE PRODUCTS.

DELIVERY PERIODS

ALMA DE SAL REQUIRES BETWEEN 1 AND 2 BUSINESS DAYS TO PROCESS AN ORDER. MOST OF OUR PIECES WEILL BE READY TO SHIP AFTER AN ORDER IS PROCESSED. HOWEVER, SOME OTHERS, ARE MADE TO ORDER DUE TO THE ELABORATE PROCESS OF PRODUCTION THEY ENTAIL. FOR THOSE ORDERS, PLEASE ALLOW AN ADDITIONAL 7 TO 15 DAYS FOR PRODUCT TO BE READY.

DOMESTIC SHIPPING

DELIVERY TIME FOR PACKAGES WITHIN MEXICO WILL BE BETWEEN 6-8 BUSINESS DAYS STARTING THE DAY THE ORDER IS PROCESSED.

INTERNATIONAL SHIPPING

ESTIMATED DELIVERY TIME FOR PACKAGES WEIGHING LESS THAN 10 KG IS 4 TO 5 BUSINESS DAYS STARTING THE DAY THE ORDER IS PROCESSED. FOR PACKAGES WEIGHING BETWEEN 10 AND 30 KG, DELIVERY PERIOD IS BETWEEN 6 AND 8 DAYS STARTING THE DAY THE ORDER IS PROCESSED.

DELIVERY PERIODS DO NOT CONSIDER THE NUMBER OF DAYS A PACKAGE MAY BE DELAYED IN CUSTOMS.

ALMA DE SAL IS NOT RESPONSIBLE FOR DELAYS HAVING TO DO WITH CLIMATE, AIRPORT DELAYS, CUSTOMS DELAYS, OR PROBLEMS OF “FORCE MAJEUR”

SHIPPING ADDRESS

IT IS THE CLIENT’S RESPNSIBILITY TO VERIFY THAT INFORMATION PROVIDED IN THE ALMADESAL.COM SITE REGARDING SHIPPING ADDRESS, IS CORRECT. ALMA DE SAL WILL NOT BE RESPONSIBLE FOR ANY DELAYS OR PROBLEMS DERIVED FROM MISTAKES IN THE CLIENT’S SHIPPING ADDRESS.

OWNERSHIP RETENTION

ALL PRODUCTS PURCHASED ON THE CARLAFERNANDEZ.COM SITE WILL REMAIN PROPERTY OF ALMA DE SAL UNTIL PAYMENT IN FULL IS RECEIVED BY ALMA DE SAL.

 

RETURNS AND EXCHANGES

ALMA DE SAL DOES NOT ACCEPT RETURNS. WE DO, HOWEVER, ACCEPT EXCHANGES. ANY CHANGES HAVE TO BE PROCESSED WITHIN THE FIRST 30 DAYS AFTER THE DATE OF PURCHASE. THE CLIENT WILL BE RESPONSIBLE FOR ALL SHIPMENTS INVOLVED IN THE PROCESS OF EXCHANING A PRODUCT. ALMA DE SAL WILL ONLY ACCEPT EXCHANGES ON PRODUCTS THAT ARE IN THE SAME CONDITIONS IN WHICH THEY WERE SENT TO THE CLIENT. ALMA DE SAL WILL NOT ACCEPT CHANGES ON ARTICLES THAT HAVE BEEN USED OR ARE DAMAGED.

 

THE EXCHANGE PROCESS CAN BE STARTED BY CONTACTING US THROUGH THE FOLLOWING EMAIL INFO@ALMADESAL.COM

 

REPAIRS

ALMA DE SAL OFFERS A REPAIR SERVICE FOR ANY ALMA DE SAL PRODUCT. IN ORDER FOR US TO REPAIR A PRODUCT, IT MUST BE SENT TO THE FOLLOWING ADDRESS:

ALMA DE SAL

PUEBLA 303

ROMA NORTE

  1. 06700

CDMX

PERSONAL INFORMATION

ANY INFORMATION ON THE USES AND PROPER PROTECTION OF PERSONAL DATA CAN BE FOUND IN OUR PROVACY POLICY AVAILABLE THROUGH THE ALMADESAL.COM SITE.

SEVERABILITY OF CLAUSES

IF ANY OF THE TERMS AND CONDITIONS LISTED IN THIS DOCUMENT ARE UNENFORCABLE,ALL OTHER CLAUSES WILL REMAIN VALID.

APPLICABLE LAW

THIS WEBSITE OPERATES UNDER THE ELECTRONIC COMMERCE LAW OF THE UNITED STATES OF MEXICO.

LEGAL NOTICE,ERRORS AND INACCURACIES

THE OBJECT OF THE ALMADESAL.COM SITE IS TO PROVIDE CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE. HOWEVER, THIS SITE MAY CONTAIN ERRORS OR OMISSIONS, SOME OF WHICH MAY BE RELATED TO PRICING AND/OR AVAILABILITY OF PRODUCTS. IF THERE WERE AN ERROR OR INACCURACY IN THE INFORMATION PROVIDED ON THE SITE, ALMA DE SAL RESERVES THE RIGHT TO CORRECT IT, EVEN AFTER AN ORDER HAS BEEN PLACED AND RECEIVED.

CONTACT US

FOR ANY ADITIONAL ASISTANCE REGARDING OUR WEBSITE, OUR ONLINE SHOP OR YOUR PURCHASE, PLEASE CONTACT US AT INFO@ALMADESAL.COM

 

 

Scroll to top

 

Cart is empty

0